Returns & Exchanges
At Buy The Sleep Company Mattress Online, we offer a 100-night risk-free trial to ensure you achieve the perfect night's rest. If you are not completely satisfied with your mattress, we provide a hassle-free return process and a full refund within the trial period.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal within the 100-night trial window to start your return.
Verification & Approval
Our team will review your purchase details and mattress condition to approve the return request, typically within 24-48 hours.
Schedule Free Pickup
Once approved, we will coordinate with our logistics partners to schedule a convenient time to pick up the mattress from your home at no extra cost.
Refund Processing
After the mattress is inspected at our facility, we will initiate a full refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing